E-mail/account issues with online services

Submitted by Roots on Mon, 10/27/2008 - 16:56

For several weeks we've been having e-mail issues. Specifically, none of our online services seem capable of sending e-mail. That means things like account registration, password retrieval, and other services are all affected. As far as I know you can still create an account with all of our services but you won't receive any e-mail from them when you register. Its really annoying and for that I apologize. We've been plagued with all kinds of online issues in the last six weeks due to lack of maintenance. We're trying to address the most urgent ones as soon as possible, but we simply don't have the bandwidth to solve every issue right now. Our programmers are the ones that end up fixing all these issues and when we're working on the site/wiki/whatever instead of the game, that means it costs us extra time to get to our next release.

That's part of the reason why we are so desperate for a team manager right now, as part of their responsibility is to handle these issues. Not having a team manager for several months is what got us in this position in the first place, and it really hurts when we don't have one around. Unfortunately we still haven't had anyone apply for the position since we announced it last week. So until we get a manager on this team, these sorts of problems will likely continue to be unresolved. To end this post on a positive note, we've hired three new programmers to the team recently and are still receiving applications for those positions.